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Identify three tasks you can automate today.

Half a day watching how work actually moves through your business, and five days later we hand you a straightforward plan. You'll see:

  • your biggest bottleneck
  • the top tasks software can handle for you
  • costs and payback on each
  • which ones to simply ignore

No long-term contracts, just the quick wins. You don't need a website from us to use this.

from £750plus VAT, one price agreed up front
Half a dayat your place, or on a call
5 working daysto your audit report
Book and payNot ready yet? Ask for a call first

A Tuesday at your clinic.

  1. Two enquiries came in overnight through Instagram and the website. Nobody has answered them yet. One has already booked elsewhere.

    Both got a reply within a minute, with a link to book a consultation. One booked at 07:52.

    Sent 06:58Hi Priya, thanks for your message. You can book a consultation here: rencel.link/book

  2. A filler appointment. The client doesn't turn up. The chair sits empty for 45 minutes and the deposit was never taken.

    A reminder went out yesterday and at 08:00. She rebooked by tapping, and the slot went to the waiting list. Deposit taken at booking.

  3. The phone rings three times over lunch. Everyone is with a client. The calls go to voicemail.

    Each caller gets a text with the booking link while the phone is still ringing.

    Sent 12:41Sorry we missed you. Book or ask a question here: rencel.link/book

  4. Half an hour chasing two unpaid balances and a deposit that never arrived.

    Reminders went out on day 3, 7 and 14. Both paid this week without a call from you.

  5. Home. Replying to reviews, writing rebooking messages, updating the spreadsheet.

    Replies drafted in your voice for you to approve. Rebooking messages sent six weeks after each treatment. The spreadsheet fills itself.

About 5 hours a week, and two clients, gone.

About 5 hours back. Two clients kept. Nothing new to learn.

Illustrative day. The numbers behind it: 47% of first calls to small businesses go unanswered, worst between 12 and 2 (142 UK firms, 2025, vendor study); no-shows and late cancellations cost UK beauty and wellness businesses about 7% of monthly revenue (200+ firms, Fresha, 2025); automated reminders roughly halved missed appointments across 715 UK private clinics (HMDG, 2025). Your audit uses your numbers.

What happens on the day.

We don't run a workshop. We follow the work. A morning, usually, so you lose half a day, not a week.

  1. We sit at the front desk and watch how an enquiry becomes a booking, and where they fall out.
  2. We follow the money: deposits, balances, invoices, who chases what and when.
  3. The notebook, the spreadsheet, the WhatsApp group. Everything that lives in one person's head.
  4. We time the five jobs that eat the week and ask what they cost you in hours and in customers.
  5. We leave. Five working days later your audit report arrives, and we walk you through it on a 30-minute call.

The report you get.

A short document, not a slide deck. Every job has a number on it, and some of them say no. This is what a page looks like.

  • Three to five tasks, ranked by what pays back first
  • What each costs you now, in hours and in customers
  • A rough cost to fix it, and whether you can do it yourself
  • What isn't worth doing at your size
  • Where your clients' data would live, in plain English
Operational Efficiency AuditPage 2 of 4. Example clinic, illustrative figures.
JobCosts you nowTo fixWho
1. Answer every enquiry within a minuteInstagram, website and missed calls, one reply, one booking linkAbout 2 lost bookings a month£600 to £900Needs a build
2. Reminders and deposits on every bookingTwo days and two hours before; deposit at bookingAbout 3 hours a week, plus the empty chairIncluded in your booking systemYou can do it
3. Chase balances automaticallyDay 3, 7 and 14, polite, in your nameAbout 1 hour a week£0 with your accounting softwareYou can do it
4. Rebooking messages six weeks after treatmentOne message, your words, sent for youRepeat visits you never asked for£250 to £400Either
Not worth it: an AI chatbot on the websiteCosts more than it would save at your size. Revisit at two clinics.NothingSkipSkip

One price. Then it's your call.

The audit is the whole product. Whatever you do with the report afterwards is quoted in writing, and you can do it with us, with someone else, or yourself.

A build

Booking, deposits, missed-call catch and the rest, delivered on our Grow or Scale plan.

One job, on its own

Keep the website you like. A fixed price for the one automation.

Advisory by the month

A call a month and first answer on any technology question. Quoted to fit.

Nothing

Keep the report. Do it in your own time. That's a fine outcome too.

Operational Efficiency Audit

from £750 + VAT

Half a day watching how work moves through your business, then a straightforward plan: your biggest bottleneck, the top tasks software can handle for you, and the costs and payback on each.

  • Half a day on site, or on a call
  • Three to five tasks, ranked by payback
  • What you can do yourself, what needs a build, what to skip
  • A 30-minute call to walk you through the report
Book and pay

From £750 + VAT. That covers one site with up to 30 people; larger or multi-site businesses are quoted before anything is booked.

Not ready to pay yet? Ask for a call first.

Who this is for.

Owner-run, 5 to 30 people.

Big enough that the admin has become a job, small enough that it's still yours.

Customers who book.

Clinics, dental practices, garages, kitchen showrooms, trades. If people book a slot and pay you, we already know your day.

Already busy.

You're not short of customers. You're short of the hours to answer them, chase them and remind them.

Not for you if

you want a tool bought and installed today. The audit comes first, and sometimes it says no.

Before you book.

What if the audit says there's nothing worth doing?

Then it says so, with the reasons, and you've spent half a day and £750 finding out before you spent thousands on tools. That happens. We'd rather tell you than sell you.

I don't have time to learn new software.

You won't have to. Where something needs building, we build it, set it up on your own jobs, train whoever uses it, and stay on the phone for the first month. Where you can do it yourself, the report says exactly how.

What happens to my clients' data?

For every job in the report we write down where the data would live and who could see it. Nothing about your clients goes into a public chatbot.

Do I need a website from you?

No. Most of the jobs an audit finds sit behind the website, not on it. If a build is the right answer we'll say so and quote it. If it isn't, we won't sell you one.

Half a day. One report. Then it's your call.

Book your audit, or ask us to call you and we'll ring within one working day.

Prefer email? hello@rencel.co.uk

Or message us: Chat on WhatsApp

Book your Operational Efficiency Audit

Pay £750 plus VAT now and we will be in touch within one working day to pick a morning. Larger or multi-site businesses: ask for a call first and we will quote.

Book and payNot ready yet? Ask for a call first